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TERMS AND CONDITIONS

GENERAL INFORMATION

  • All clients are required to provide contact details in order to secure an appointment.

  • All clients will need to complete a medical history form prior to any treatment.

  • All information will be treated as confidential and protected in accordance with Data Protection legislation.

  • Client information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.

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BOOKING AND CANCELLATION

A £30 booking fee is required to secure the appointment. This is non-refundable and will be deducted from the total treatment cost on the day of appointment. This booking fee however is transferable and can be transferred to one other date within 6 months of original booking date, provided you have given us 48 hours cancellation notice should you need to cancel. Should you need to cancel within 48 hours of your appointment you will lose the £30 and when rebooking, another booking fee will be required. A booking is not secured until the booking fee has been paid and appointment has been confirmed. 

 

If you are unwell please do NOT attend the clinic for your appointment. Many treatments are contraindicated if you are unwell; this includes cold sores, colds and local skin infections.

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TREATMENT

Complimentary routine review appointments are offered after treatment with Botulinum Toxin as a complimentary to achieve the best result the safest way. If you are unable to attend the review appointment at 2-3 weeks, no additional treatment or ‘top up’ is provided once the review period has passed. Please note Jasmine will use her clinical judgment to decide whether a top up is necessary and safe to do so. Each client responds differently but typically Botulinum toxin injection last between 2-4 months before the effect starts to fully wear off. 

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A 4 week free top up is included within the treatment cost for a liquid rhinoplasty treatment if deemed necessary.

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CHECK UPS

If you would like Jasmine to check up/review any previous work she has carried out, please contact us to book a review. 

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NO SHOW 

If you fail to attend your appointment you will lose your booking fee and will be asked to pay in full upfront upon rebooking in future. If this happens a second time you will be unable to book any future appointments with Arched Aesthetics. 

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TIMEKEEPING 

Please ensure you arrive on time for your appointment. If you are move than 10 minutes late then we may not be able to go ahead with your appointment and this will result in losing your booking fee.

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CONSENT

All clients are required to fill out a consent form explaining the treatment, risks and complications, payment, right to discontinue, photographs and result expectations. 

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Expectations must be realistic and you must be aware that it may take several appointments to achieve your desired look. 

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AGE 

You must be aged 18+ to receive any treatments by Arched Aesthetics as it is illegal to treat a minor. Please ensure you bring your ID with you to your appointment as this will need to be uploaded onto our software. If you are unable to cooperate, your booking fee will be lost. 

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CHILDREN & PETS

No children or pets are allowed within the treatment room.

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PAYMENTS

We accept cash, debit and credit card.

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REFUND 

We operate on a strict non-refundable policy.

 

GIFT VOUCHERS/DISCOUNTS 

  • Only one voucher can be redeemed per booking

  • Vouchers cannot be used in conjunction with any ongoing offers/deals

  • Vouchers are valid for 12 months unless stated otherwise

  • Vouchers are for the named person only

  • The voucher must be brought with you in order to redeem it

  • Inform us at the time of booking if you have a voucher to use 

  • Vouchers will be VOID if sold on

  • 10% Discount for NHS and armed forces (ID needed)

 

COMPLIMENTS AND COMPLAINTS

We would love for you to provide reviews. Please leave reviews on Google and/or social media platforms.

In case you need assistance with your treatment outcome, please contact Arched Aesthetics. Jasmine's aim is to ensure that you are truly satisfied with the service provided.

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